Green Man Gaming is a leading online engagement commerce platform in the video games industry and the first choice for millions of passionate gamers around the world. We offer a wide range of games from AAA to indie titles across multiple platforms in 185 countries worldwide. We work with over 400 publishers, developers and distributors to offer our customers a wide range of games at competitive prices. Green Man Gaming also help developers publish their own games and bring them to market, supporting them every step of the way. Our passion for games and strong community platform provide gamers with access to the latest insights, reviews and updates from the gaming industry. Our vibrant online community also connects gamers and rewards them for in-game activity. This gameplay data allows us to further improve the overall gaming experience. Our objective is to help gamers to connect, play and enjoy immersive gaming experiences.
Green Man Gaming has won significant recognition in recent years, including;
Jobs advertised are for UK residents.
Green Man Gaming are seeking a Business Intelligence Developer to join their Business Intelligence team. This person will be responsible for managing the team’s ETL process to get all the data that they need. This will include ensuring that data is timely and accurate as well as being able to correct for any mistakes that were made when generating a feed. They will also be responsible for building new integrations to retrieve data that is relevant to the business.
Team: Fraud Team / Operations
Reporting to: SVP Fraud and Customer Service
Location: Central London, UK
Green Man Gaming are seeking a Senior Fraud Analyst to join their Fraud Team. The Fraud Team are subject matter experts who identify fraud risks and prevent losses to the business. You’ll be responsible for undertaking investigations and analysis of customer accounts and transactions, to minimise fraud losses and improve sales conversion by minimising false positives.
This is a permanent position. Working hours include weekends and evening shifts.
What you’ll be responsible for:
Monitor and investigate transactions via internal and external fraud prevention systems and identify fraudulent activity.
Undertake proactive analysis of transactional and customer records; link transactions and accounts to known or suspected fraudulent MO’s and identify fraud trends.
Recommend improvements to the fraud prevention processes and solutions to any fraud trends the business is facing.
Liaise with third party payments and fraud solution providers, regarding individual fraud or payment issues, as well as system issues or downtime.
Manage chargeback cases across a variety of systems and payment providers. Contest chargebacks where applicable.
Provide regular analysis on fraud trends and chargeback levels to management.
Manage and provide training for Junior Fraud Analysts as required.<>
Support Customer Service in order and account queries.
Work on other projects as deemed necessary by the manager.
Who we think you will be:
You’ll have a minimum of 2-3 years of demonstrable experience in eCommerce fraud detection and prevention and extensive knowledge of the types of fraudulent behaviour seen in an eCommerce environment. Knowledge of Cybersource Decision Manager and/or Siftscience would be an advantage.
You’ll also have a very good grasp of the payments process, in particular CNP payments flows, for cards and alternative payment methods.
You consider yourself something of a fraud prevention specialist, familiar with commonly used data sources, solutions, analytics and tools used for fraud detection and prevention (e.g. device id, manual review processes, linking and velocity tools, geolocation and behavioural data).
You will have a strong ability to analyse information and make informed judgements. You’ll have a decisive mind, yet be open to learning. In this role you’ll make many critical decisions every day, and you will be wrong some of the time.
Your eye for detail is what sets you apart!
You’ll need to be adaptable, and familiar with a rapid growth environment.
A can-do attitude and ability to roll up the sleeves and get things done will go a long way.
You understand the importance of (and enjoy) working accurately and delivering results.
As this is a role in a small team, you’ll be very happy to manage your own workload and work independently, whilst collectively with your team ensure that all tasks are completed in a timely manner.
You’ll be confident, enthusiastic, dedicated and hardworking.
Salary based on experience
Based at Hamilton House, Mabledon Place, Bloomsbury, London WC1H 9BB
Date required – ASAP
Here at Green Man Gaming we are all about video games and gaming. We are looking for an aspiring social media guru to join us as one of our Social Media & Community Manager who will create content and engage our audience across our full range of social channels including Twitter, Facebook, Instagram, Twitch, YouTube, Blogger and of course, our very own Playfire. Your content will reach gamers in 180 countries around the world.
As our successful Social Media & Community Manager you probably already live your life online, and now you’ll have access to the gaming industry and the ability to share your passions with our audience. You’ll also have the chance to learn from the best and the work that you do will be part of executing our social media strategy that will reach an audience base of millions.
Responsibilities include (but are not limited to):
Creating a continuous stream of rich and engaging content to attract, convert and retain our customers. Text, pictures, memes, videos, infographics and more…
Delivering against content calendars that will have been created for our blog and social channels. Creating that rich editorial that ties in with the latest game releases, and support for any other campaigns that we are running.
Using your insight to spot trends in the social space and utilizing these to Green Man Gaming’s advantage to amplify our message.
Involvement in developing social strategies around key campaigns, sale promotions, competitions, and more.
Using these strategies to identify key KPIs and metrics to hit targets every time.
Work closely with our fantastic team of designers to ensure the blog looks snazzy and that you have professional looking assets to use on our social channels.
Create rich and engaging video content from time to time to engage our audiences and provide insight into an upcoming release or support regular spots like a chart run down
Monitor channels outside of office hours to ensure any major issues are handled quickly.
Key skills and experience
A deep, deep, deep knowledge and passion for video games, especially PC video games.
A-level English qualification or proven writing ability. We will want to see some examples of your writing, so if you get to interview don’t turn up empty handed.
Confident and articulate - You need to be able to represent Green Man Gaming at major industry events and either get behind or in front of the camera
You should have a natural passion for and expertise in social media across all the channels, new and old.
You need to be highly organized, able to prioritize your own work schedule and work to tight deadlines
You need to be a team player, we are a team of more than 10 and growing so you should be able to work with and support other team members
We want someone with creative flair and excellent attention to detail to ensure that everything is just right.
You should be highly motivated and willing to learn and develop in the role
If you are an ambitious person who really understands social media and has a passion for PC video games then this really is the role for you ! Oh and by the way there are various perks to the role which include trying out the latest releases, working with a bunch of young like-minded people and being in an office that has a 6ft high beer fridge – help yourself after 5pm !
The Content Administrator is tasked with managing all aspects of product page creation to support the requirements of the Commercial team. To be the central point of contact for website merchandising, promotion implementation, pricing for the GMG website, and to maintain stock levels of all titles.
Based in Bloomsbury, Central London, Green Man Gaming is one of the leading digital games e-commerce platforms globally. Heavily data driven and focused exclusively on gamers, Green Man Gaming combines its game-tracking community, playfire.com, with its robust digital e-commerce platform,greenmangaming.com, to create the most integrated social commerce platform in the videogames industry. We launched in 2010 and have grown to more than 60 people. If you are looking to progress your career, come and join us.