Careers

We're building the most exciting digital distribution service in the games industry.

About Green Man Gaming

Green Man Gaming is a global technology company at the heart of the video games industry.

Greenmangaming.com is an eCommerce store and community offering over 8,500 digital multi-platform games from 550 publishers to gamers in 195 countries in combination with the latest game insights and information. Millions of gamers worldwide have access to a single destination that allows them to discuss, discover and share all things gaming within a highly engaged community. This includes game data tracking, reviews as well as expert insights available on Green Man Gaming’s game hubs, blog and newsroom.

Green Man Gaming Publishing works with independent development studios globally to market their own games and increase the visibility of games in a challenging marketplace. The industry expertise and knowledge of the publishing team provide developers with hands on and collaborative support that includes in-depth market analysis, integrated Marketing and PR campaigns, finishing finance options and global retail strategy.

Leveraging its patented technology, Green Man Gaming also partners with game publishers and leading hardware manufacturers to support their marketing initiatives. Announced at CES 2017, Green Man Gaming’s digital storefront is currently being made available on millions of Lenovo laptops worldwide through the Lenovo Entertainment Hub. Green Man Gaming has also partnered with Intel® to build and manage their software distribution hub which offers digital games to over 1,000 hardware partners as part of the Intel® Partner Program.

Green Man Gaming has been recognised by leading bodies in the video gaming, business and technology sectors with over 30 awards received since it was launched in 2010.

Green Man Gaming has won significant recognition in recent years, including;

  • Sept 2016: eCommerce Awards – Pureplay eCommerce Company of the Year (Winner)
  • Sept 2016: eCommerce Awards – Large eCommerce Company of the Year (Winner)
  • Sept 2016: The Sunday Times Hiscox Tech Track 100 (#61)
  • July 2016: WCIT Enterprise Awards 2016 Finalist for the Enterprise Entrepreneur Award

Jobs advertised are for UK residents.

Operations Administrator

Role responsibilities

Reporting to the Customer Service Manager, the Operations Administrator will be responsible for Customer Service and Content Support duties for Green Man Gaming and its community, including front line customer service (email/phone/livechat), customer account administration and management via our CMS, payment investigation, product page creation and QA, technical merchandising and content management.


What you'll be responsible for:

  • Provide class leading Customer Service to GMG customers using email/phone/livechat channels.
  • Investigate customer queries relating to their digital and physical orders, accounts and payments. Escalate queries, if required, to internal and external parties and follow through to resolution for the customer.
  • Contribute to internal and customer facing knowledge bases.
  • Create product pages and other digital content for the GMG website.
  • Apply technical merchandising of the GMG website within agreed timeframes.
  • Work on other projects as deemed necessary by the manager.

Our ideal candidate will

  • Empathise with customers: you understand their questions and quickly grasp the issues they are facing.
  • Enjoy helping people: you strive to always get the best possible resolution for the customer.
  • Be well organised and accurate: you pride yourself on your organisational skills and the accuracy in your work.
  • Be delivery focused: you understand the importance of delivering results.
  • Have a passion for problem solving: you believe that nothing can’t be solved and improved.
  • Be punctual and reliable: Green Man Gaming and their customers can count on you!
  • Be hard working: you enjoy getting stuck in and are self-directed and motivated. You can work independently and with minimal supervision.

Our ideal candidate will have:

  • At least 1 year of experience in a Customer Service environment.
  • Ability to understand policies and processes and use and implement them in a variety of workflows.
  • Fluency in English language (additional languages are a bonus].
  • Familiarity or even obsession with gaming.
  • Knowledge of CRM systems, digital distribution and DRM systems.
  • Experience in producing digital content and managing product pages and pricing.
  • Computer literacy.
  • Willingness to work shift patterns, including weekends, bank holidays and evenings.
  • Excellent written and verbal communication skills.
  • High energy, passion and a desire to learn new skills.
  • A can-do attitude and ability to roll up the sleeves and get the work done.

Software Engineer – HTML/CSS

  • Contract: Permanent
  • Salary: Negotiable
  • Team: Engineering
  • Reporting to: EVP of Engineering
  • Location: 3rd Floor East, Times House, Bravingtons Walk, Kings Cross, London N1 9AW

Role overview

Software Engineers are key to building and maintaining the Green Man Gaming experience as well as delivering the scalability required by an aggressively growing business. We need more Software Engineers to help us manage the delivery of the team against these exciting platform requirements. 
This is a key and exciting role within the global Engineering team, responsible for the delivery of technology projects against key milestones.


Key tasks:
  • Develop responsive page templates using HTML5 and CSS3, in an angular.js-compatible fashion.
  • Follow an Agile development process to get things done in a timely fashion.
  • Thoroughly QA code before it is put live
  • Perform and assist in Peer Code Reviews
  • Keep up to date with emerging frontend technologies and how they might fit into the Green Man
  • Contribute to an effective team working approach
Specific Engineering Requirements::
    • Solid HTML and CSS skills
    • Experience of using CSS frameworks such as Bootstrap, Gumby, Pure
    • Experience of using CSS Preprocessors: SASS, LESS
    • Experience of working with javascript frameworks such as Angular, Backbone, and knockout is a benefit
    • Experience of responsive web design is a benefit
    • Experience with Episerver is a benefit
    • Experience of working with Ecommerce solutions is a benefit
    • Working knowledge of source control management systems (GIT is preferred)
General duties and responsibilities
    • Educated to degree-level or equivalent experience
    • Well-organised and dlivery-focused
    • A 'Can-do' attitude and ability to roll the sleeves up and get on with the work
    • Contribute to an effective team working approach
    • Ability to manage multiple concurrent projects to completion, within tight deadlines
    • The ability to work well in a team, to put yourself forward as an individual and maintain a good sense of humor
    • You don’t need to be the most competitive gamer but it does help to have knowledge of gaming and the games industry

LATAM Digital Marketing Executive

  • Contract: Permanent
  • Salary: POA
  • Team: Marketing
  • Reporting to: SVP of Performance Marketing
  • Location: Green Man Gaming HQ, Central London (Kings Cross / Bloomsbury)

About the role:

As part of our expansion we are preparing to launch LATAM localized websites for customers across the region i.e. including Brazil, Argentina, Mexico, etc) As the LATAM Digital Marketing Executive you will be responsible for ensuring that the website content is kept up-to-date and that our online marketing activity is in-synch with local promotions, product merchandising and central marketing campaigns. Whilst a lot of your time will be spent translating and localizing copy (we’ll test your understanding of the difference!), you’ll also be exposed to, and responsible for, driving the awareness of Green Man Gaming and getting customers to the website. As such, this is a unique and exciting opportunity to ‘own your online shop’. We want you to feel it’s yours, care for its customers and champion the experience they have with us. Our intention is also to train you to put together and send emails to your customers and to provide cover when email team members are away. A non-exhaustive list of responsibilities is included at the end of this document. Reporting directly into the SVP Marketing, we’re going to support you by giving you access to talented specialists around the business. You’ll work with virtually every member of the Marketing team across paid search, display, SEO, email, social media, design and PR. Don’t worry if you don’t know what those things are because we’re going give you the chance to learn about them! In addition, you’re going to get know what a trading, development and operations teams do in an e-commerce company so by the end of your first year (or two) you’re going to be able to impress all your friends with the tech and marketing jargon that gets you a long way in today’s digital world  Of course we want you to stay with us on our journey to success. On that note, the prospects for this role are numerous for a hungry, talented individual: you could find yourself managing others or you may want to go in to a specific area of Marketing or, any other area of our business for that matter. There are upwards and sideways opportunities that are yours for the taking should you earn them. Which brings us to what we’re looking for…

About you

We are looking for a fluent Spanish, Portuguese and English language speaker with an obsession for detail and a genuine desire to carve out a career in the exciting world of e-commerce.Whilst many job descriptions call for passion and commitment, we really mean it: We want you to take ownership of this opportunity, to roll-your sleeves-up, be a learning machine and care about ‘your shop’ and ‘your customers’.We don’t require direct experience but if you have any then it will obviously be a bonus. If you have any coding (HTML) experience then will also be an advantage. And if you’re into games then that’s a massive plus.What we do require are the following aptitudes, skills and personality traits:
  • Excellent translation and writing skills – we will test this during the recruitment process
  • Highly organised with the ability to prioritise work and deliver to tight deadlines
  • A genuine interest in eCommerce / digital / social media / marketing
  • Ambition and drive – a willingness to do what it takes to achieve success
  • A fast, adaptive learner and an inquisitive mind
  • Great communicator and team player
  • An outgoing and confident personality
  • A relevant degree e.g. language, art, marketing, business
 Responsibilities include:
  • Working with internal stakeholders including design, development and publishers to translate and/or create engaging content to attract, convert and retain our customers
  • Translation, build and broadcast of emails
  • Writing content for Green Man Gaming events, pages, special promotions and award submissions
  • Ensuring marketing campaigns and promotions are planned and delivered for LATAM  territories
  • Coordinating reports for aforementioned marketing and publishing activity
  • Championing the customer and continuously managing customer experience
  • Providing cover for marketing (Email, SEO, PPC) team in times of absence or during peak trading
About Green Man Gaming

Green Man Gaming is a leading online engagement commerce platform in the video games industry and the first choice for millions of passionate gamers around the world. We offer a wide range of games from AAA to indie titles across multiple platforms in 185 countries worldwide. We work with over 400 publishers, developers and distributors to offer our customers a wide range of games at competitive prices. Green Man Gaming also help developers publish their own games and bring them to market, supporting them every step of the way. Our passion for games and strong community platform provide gamers with access to the latest insights, reviews and updates from the gaming industry. Our vibrant online community also connects gamers and rewards them for in-game activity. This gameplay data allows us to further improve the overall gaming experience. Our objective is to help gamers to connect, play and enjoy immersive gaming experiences.

Green Man Gaming has won significant recognition in recent years, including;
  • Sept 2016: eCommerce Awards – Pureplay eCommerce Company of the Year (Winner)
  • Sept 2016: eCommerce Awards – Large eCommerce Company of the Year (Winner)
  • Sept 2016: The Sunday Times Hiscox Tech Track 100 (#61)
  • July 2016: WCIT Enterprise Awards 2016 Finalist for the Enterprise Entrepreneur Award
  • Dec 2015: Deloite Technology Fast 500 EMEA Winner (#116)
  • Nov 2015: Deloitte UK “Fast 50 Winner” (#22)
  • Sept 2015: The Sunday Times: Tech Track 100 (#23)
  • June 2015: The European E-commerce Entrepreneurial Award 2015 (Bronze)
  • May 2015: The Sunday Times BT Business SME Export Track 100 (#53 from 354,000 companies)

Software Engineer -C#, .NET

  • Contract: Permanent
  • Salary: Negotiable
  • Team: Engineering
  • Reporting to: SVP Engineering
  • Location: Hamilton House, Mabledon Place, Bloomsbury, London WC1H 9BB

Role overview

Software Engineers are key to building and maintaining the Green Man Gaming experience as well as delivering the scalability required by an aggressively growing business. We need more Software Engineers to help us manage the delivery of the team against these exciting platform requirements. 
This is a key and exciting role within the global Engineering team, responsible for the delivery of technology projects against key milestones. 
Key tasks: 


  • Maintain and further develop our ASP.NET, MVC, C# shop

  • Assist other areas of the business with specifying what they need from 
 Engineering to satisfy their requirements.
  • Follow an Agile development process to get things done in a timely fashion Thoroughly QA code before it is put live.
  • Documentation of systems being developed and deployed
  • Maintaining security of the code through more specific tests 

  • Perform and assist in Peer Code Reviews 

  • Assist Systems Engineering with deployments 

  • Keep up to date with emerging technologies and how they might fit into the GreenMan 


Specific Engineering Requirements:
  • Solid C# experience
  • Solid MVC experience
  • Experience HTML, Javascript, CSS is a benefit
  • Experience with Unit Tests, Test Driven Development, MVC, IOC / DI
  • Experience with Episerver is a benefit
  • Experience of working with Ecommerce solutions is a benefit
  • Good working knowledge of Visual Studio 2015, GIT
General duties and responsibilities:
  • Educated to degree­level or equivalent experience
  • Well Organised and delivery focused
  • A ‘can­do’ attitude and ability to roll the sleeves up and get on with the work
  • Contribute to an effective team working approach
  • Ability to manage multiple concurrent projects to completion, within tight 
deadlines
  • The ability to work well in a team, to put yourself forward as an individual and 
maintain a good sense of humor

CRM Manager

  • Contract: Permanent
  • Salary: Negotiable
  • Team: Marketing
  • Reporting to: SVP of Marketing
  • Location: 3rd Floor East, Times House, Bravingtons Walk, Kings Cross, London N1 9AW

Role overview

We are looking to recruit an experienced and passionate CRM professional to join our growing marketing team and take our CRM programme to the next level. Reporting to the SVP of Marketing you will be responsible for all CRM activity, including welcome phase, activation, refer a friend and churn prevention. Analytical yet creative, you will have an affinity for data and a desire to measure everything you do. We are looking for someone who is passionate about CRM and is obsessed with sending the right message to the right customer, at the right time and driving ROI. There’s a lot to get excited about as we are looking to shake things up and drive change. This role is ideal for somebody who wants to put their own stamp on things and build a CRM programme from the ground up. Think you have what it takes? Read on... .


Responsibilities:
  • To develop and oversee the entire CRM strategy for Green Man Gaming, introducing a new programme of ROI focussed activity across email, SMS, social media and push notifications.
  • To take a holistic view of the customer journey in order to develop and plan a programme that delivers strong, long term ROI.
  • To own the strategic customer lifecycle, from welcome phase through to loyalty, refer a friend and churn prevention.
  • To produce campaigns to achieve core KPI’s across the entire customer journey, from registration-to-purchase to active users and churn.
  • Develop contact strategies that are specific to customer segments, by tailoring offers, timing, messages, products and channels.
  • Ensuring the database is segmented effectively for targeted CRM activities.
  • To brief the BI department for data extracts and ensure that all selections are carried out in a timely and accurate manner.
  • Alongside BI, ensure that all CRM is then measured thoroughly, with results acted upon to refine further communications.
  • To work closely with the design and content teams to ensure all campaigns are relevant, on brand and all details are correct.
  • Review and recommend tools and best practices to evolve and improve the CRM programme.
  • Recommend the CRM platform structure and architecture ensuring it works seamlessly and captures all required information at key points in the customer lifecycle.
  • Regularly present results and findings to the SVP and EVP of Marketing.
  • Keep up to date on industry developments and trends to ensure that Green Man Gaming stay abreast of new innovations.
  • To manage the CRM Executive, ensuring that we get the best out of this resource.
  • Ensure the Exec is motivated and driven to perform well.
  • Perform PDR’s to ensure the CRM Exec is on track and performing to an optimal level.
Skills/Experience:
  • Degree educated, ideally within business or marketing.
  • Have extensive experience in CRM and have the ideas and ability to takes Green Man Gaming’s to the next level.
  • Outstanding attention to detail.
  • Creative eye – ability to critique artwork and ensure all design adheres to the brand guidelines.
  • Experience in developing and implementing CRM campaigns to different cohorts in a multi-channel environment including lifecycle programs and personalization.
  • Strong commercial/retail acumen.
  • Advanced knowledge of reporting from Google Analytics, ESP platforms (ideally Neolane) and Excel.
  • Excellent communication and interpersonal skills.
  • Strong organisational skills and the ability to work in an agile, fast paced environment.
  • Knowledge and passion for gaming, the role will require development of copy that is credible to a core gaming audience.

Join the fastest growing digital retailer in the video games industry.

Join a Winning team...

Based in Kings Cross, Central London, Green Man Gaming is one of the leading digital games e-commerce platforms globally. Heavily data driven and focused exclusively on gamers, Green Man Gaming combines its game-tracking community, playfire.com, with its robust digital e-commerce platform,greenmangaming.com, to create the most integrated social commerce platform in the videogames industry. We launched in 2010 and have grown to more than 60 people. If you are looking to progress your career, come and join us.

If you are interested in joining our award winning team please email your current CV and a covering letter including your background and accomplishments, and why you want to work with us to [email protected].