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This is our 'plain English' version of the legal agreement in our Terms of Conditions that customers must accept to register on the GMG service and purchase games.

Certain restrictions apply to sales of Products sold through the Service that might not otherwise apply to physical goods. Refunds will not be issued due to your dissatisfaction with the product or if your computer does not meet the minimum Product requirements.

Purchases made with the use of a proxy server, VPN or similar technology may not work at all and will not be eligible for a refund.

Refunds or store credit may be issued solely at Green Man Gaming’s discretion and every refund request is treated on a case by case basis, taking into consideration the following conditions:

  • The time of your request for refund/credit is no more than 7 days from the time of purchase.
  • The game has not been activated or downloaded (including keyless redemption).
  • The game activation key (including any bonus or beta keys) has not been disclosed to you by email or web page.
  • We are unable to process refunds 48 hours before a game is due to be released or preload begins.
  • Due to Paypal limitations, Paypal refunds cannot be processed any later than  120 days from purchase.

EU Customers:

If you reside in the European Union and you purchase a Product the Consumer Protection (Distance Selling) Regulations 2000 may apply, and you may have the right to withdraw from your purchase within fourteen calendar days, commencing on the day after the date of purchase (the "Cooling Off Period"). You will lose your right of withdrawal if you start downloading your product, or if the performance of our services has begun (such as if the Product activation key has been disclosed to you), before the end of the Cooling Off Period. Please note that if you purchase services from us, the performance of our services will begin immediately after you have received our purchase confirmation email. To withdraw from your purchase within the Cooling Off Period, please contact Customer Service. If you withdraw from your purchase within the Cooling Off Period, we will provide you with a refund for your purchase.

If you feel that your purchase qualifies for a refund, please contact Green Man Gaming Customer Service at http://greenmangaming.zendesk.com/home