WHAT’S HAPPENING TO XP?
Our new XP program better rewards long term loyalty. Once you reach a new XP tier, you stay there until you level up - no more losing XP points.
WHAT IS XP AND HOW DO I GET SOME?
Every product that is eligible to earn you XP tells you how much you can earn on the page. You only earn XP once your purchase is fulfilled - so that means pre-orders and payments that are still pending will not earn XP until they are completed.
HOW MUCH XP WILL I EARN?
You can see the maximum amount of XP you will earn on any product page that is eligible. If any further discounts are applied to your purchase in the basket, this will affect the amount of XP that is earned.
I WAS A VIP BEFORE, WILL I STILL BE A VIP NOW?
The VIP system is gone, but your previous purchases may still have earned you enough XP to reach one of our XP tiers. Login now to find out.
WHAT PRODUCTS ARE ELIGIBLE FOR EARNING XP
Most products are, but you won’t earn any XP for buying gift cards. However, you will still earn XP when you make a purchase using credit redeemed on your account.
WHAT HAPPENS IF I REFUND A GAME?
If you have to refund an order, you will lose the XP for that purchase.
DOES MY STATUS LAST FOREVER?
Yes. Once you've reached an XP threshold, you've made it to that tier. Enjoy the benefits of shopping with us including exclusive offers. Level up with us, to level up your game library!
HOW DOES RANKING UP WORK?
When you earn enough XP to reach a new level, your account will gain access to the new tier within 24 hours of your points being assigned. Remember, pre-purchase XP is only assigned once the game is released.
DO I KEEP EARNING XP WHEN I REACH GOLD?
Your account will continue to earn XP points even when you've reached Gold tier and can access our best monthly rewards. Look out for new promotions and ways to flex your XP points in future, and remember to check your XP page often for new and exclusive deals.