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Table of Contents

1. INTRODUCTION AND DEFINITIONS
2. REGISTRATION, ACCOUNT AND PASSWORD
3. RIGHTS OF USE AND INTELLECTUAL PROPERTY RIGHTS
4. RESTRICTIONS AND OBLIGATIONS
5. FORUM AND COMMUNICATIONS
6. LIABILITY
7. TERMINATION
8. PURCHASES
9. PRICE AND PAYMENT
10. YOUR RIGHTS TO END THE CONTRACT
11. OUR RIGHTS TO END THE CONTRACT
12. IF THERE IS A PROBLEM WITH THE PRODUCT
13. SUMMARY OF YOUR KEY LEGAL RIGHTS
14. ERRORS
15. GIFT CARDS
16. PRICE-MATCHING AND PRE-ORDER POLICIES
17. VOUCHERS, CREDITS, OFFERS AND GAME GIFTS
18. LIABILITY & DISCLAIMER
19. EVENTS OUTSIDE OUR CONTROL
20. POLICY ON PRIVACY AND COOKIES
21. GENERAL
22. CONTACT US
23. ADDITIONAL TERMS
24. GAME EULA
25. HEALTH AND SAFETY AND PRECAUTIONS
26. STANDARD RULES FOR ONLINE PRIZE DRAWS AND COMPETITIONS
27. REFUND POLICY

1. INTRODUCTION AND DEFINITIONS

• the online digital distribution e-commerce and entertainment platform owned and operated by GMGL and available from time to time at or using:
  • our website www.greenmangaming.com or such other websites as we operate from time to time (the “Website”), or
  • the software we make available for mobile or other devices which may be labelled “Green Man Gaming” or “Playfire” or such other software as we may make available (together with any online or electronic documentation and all patches, updates and supplements thereto) (the “Apps”) or
  • through partner websites which are made available by third parties (the “Partner Websites”);
• we may make Games (defined below) digitally available for purchase, resale and / or download through the Website, Apps or Partner Websites;
• content, materials, postings, data, messages and communications sent, posted, placed on, made to or otherwise communicated to, from or using the Website, Apps or Partner Websites (our “Communications”);
• the online social network made available by us which may, from time to time be accessed in part or in full through one or more of the Website or Apps, and allow registered users and gamers to track their game statistics, and see what their friends are playing;

2. REGISTRATION, ACCOUNT AND PASSWORD

• We consider one account per individual / household as 'fair use', and reserve the right to ban (deactivate) any user who is in possession of more than one/multiple accounts;
• You must ensure that all information held about you by us is up to date;
• You can amend your registration details at any time through the Service (as appropriate);
• You are and shall remain solely responsible for maintaining the confidentiality of your user name and password; and
• You are solely liable for any use of the Service using your username and password whatsoever.

3. RIGHTS OF USE AND INTELLECTUAL PROPERTY RIGHTS

4. RESTRICTIONS AND OBLIGATIONS

• Hack, attempt to hack, modify, adapt, merge, translate, decompile, disassemble, reverse engineer or create derivative works out of the Service or any part of them (save to the extent which expressly cannot be prohibited in accordance with applicable mandatory law in your jurisdiction);
• Remove, disable, modify, add to or tamper with any program code or data, copyright, trademark or other proprietary notices and legends contained on or in the Service;
• Create software which mimics any data or functionality in the Service;
• Use or deal in the Service except as permitted by these terms and conditions;
• Include contact details intended to enable communication outside of the Service, in any Communication;
• Use your access to the Service, or information gathered from it, for the sending of unsolicited bulk email;
• Make any public, business or commercial use of the Service or any part of them;
• Provide hypertext links, URL Links, graphic links, hyperlinks or other direct connection for profit or gain to the Service without our prior written permission;
• Make the Service or any part of it available to any third party (please note this does not stop you from fairly and honestly providing links to the Website or Apps, or showing either to other people);
• Use or process the Service or any part of them unfairly or for any illegal or immoral purpose; or
• Delete or obscure any copyright or other proprietary notice on the Service.

5. FORUM AND COMMUNICATIONS

• Encourages any violation of these terms and conditions;
• Is abusive, seditious, pornographic, aggressive, homophobic, defamatory, libellous, untrue, hateful, discriminatory, obscene, inflammatory or racist;
• Is unlawful, malicious, misleading, discriminatory or which gives rise to civil or criminal liability or which might call us or the Service into disrepute;
• Promotes any illegal or unlawful activity;
• Infringes any copyright or other intellectual property right of any third party or assists such infringement or piracy;
• Is technically harmful such as the introduction of any computer virus, worms, logic bombs or other malicious software or technically harmful data or otherwise attempts to or actually does modify or interfere with the Service or overburden or disrupt any computer or server used by the Service;
• Harasses, bullies or intimidates any person;
• Markets or promotes any third party or may be deemed a marketing or commercial communication;
• Interferes with another user's use and enjoyment of the Service;
• Impersonates any moderator, administrator or any staff or other persons connected with GMGL;
• Infringes upon or violates any third party's rights, including but not limited to intellectual property rights, rights of privacy, including unauthorized disclosure of a person's name, e-mail address, physical address or phone number, and/or rights of publicity;
• Includes restricted and/or password protected content or materials;
• Exploits any other person;
• Is disruptive or offensive or is just generally mean-spirited such as including spoilers;
• Solicits passwords or personal information;
• Provides instructional information about illegal activities such as making or buying illegal weapons, buying or selling illegal drugs, violating someone's privacy, or providing or creating computer viruses;
• Contains video, photographs, or images of another person without his or her permission (or in the case of a minor, the minor's legal guardian);
• Tries to gain unauthorized access to any computer, servers or any part of the Service including its servers, network and the computers of other users;
• Tries to gain unauthorized access to any profiles, blogs, forums, communities, account information, bulletins, or other aspects of the Service;
• Engages in or solicits commercial activities or sales without our prior written consent such as, without limitation gambling, betting, sweepstakes, sales advertising, investments and pyramid schemes;
• Refers to any material that is inappropriate;
• Seeks or attempts to make any arrangement to meet a child under the age of 16 or which may have such a meeting as its object or effect;
• Contains any restricted material, including but not limited to passwords, medical information or confidential information of any person; or
• Solicits, invites, encourages, advocates, incites or provokes any or all of the foregoing.

6. LIABILITY

• Any loss or damage of any kind howsoever arising, including any direct, indirect, special, punitive or consequential loss whether or not such arises out of any problem which We have been made aware of;
• The accuracy, currency or validity of information and material contained within any Communications or the Service;
• Any interruptions to or delays in updating the Service;
• Any incorrect or inaccurate information on the Service;
• The infringement by any person of any copyright or other intellectual property rights of any third party through any Communication or use of the Service;
• the availability, quality, content or nature of External Sites;
• any transaction involving External Sites;
• any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading the Service, or any Communication (save that, where digital content supplied to you by us or on our behalf through the Service causes damage to your digital content or devices you may be entitled to compensation or repair or replacement, in which case please let us know); and
• all representations, warranties, conditions and other terms and conditions which but for this notice would have effect.

7. TERMINATION

8. PURCHASES

• Our shopping pages will guide you through the steps you need to take to place an order for a Product (“Order”) with us.  Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your Order at each stage of the order process.
• When you place an Order this will be deemed an offer by you to buy the Product(s) for the price stated, subject to these terms and conditions.
• After you have submitted your Order GMGL will send you an e-mail to confirm that it has received it.  This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not mean GMGL has accepted your Order or that it will be able to meet your Order.
• Where you have incorrectly submitted an Order, please contact us as soon as reasonably possible at helpdesk@greenmangaming.com.

• Once GMGL has sent the confirmation email GMGL will (if the Product is available) either: (i) make the Game available (either for download by you or otherwise); (ii) credit your user account or the user account specified by you with the value of a Gift Card; or (iii) send, or make available for you to send, the relevant Gift Card to the individual of your choosing, electronically or otherwise as described to you when placing your Order (please note that the ultimate recipient of a Gift Card will need to register for an account with GMGL in order to redeem it); and a binding contract will exist between you and us in respect of your Order once any of the foregoing events occur.
• If GMGL are unable to supply you with a Product for any reason we will inform you of this by email or otherwise through the Service, and we will not process your Order.  If you have already paid for the Product(s), GMGL will refund you the full amount, including any delivery costs charged, as soon as possible. 

9. PRICE AND PAYMENT

• Payment is due from the moment an Order is accepted.
• Payment may be made as set out on the payment page of the Service, by credit card, debit card or any other such method as GMGL may introduce in its sole discretion.
• GMGL aims to debit money from your account within three (3) working days after receiving your Order.
• GMGL reserves the right to accept or refuse any payment made in any form.
• Prices are quoted in UK Pounds, Euros, US Dollars, Canadian Dollars, Australian Dollars, Rubles , Indian Rupees, Argentinian Peso, Brazilian Reals, Chilean Peso, Chinese Yuan, Colombian Peso, South Korean Won, Mexican Peso, Malaysian Ringgit, Peruvian Nuevo Sol, Philippine Peso, Turkish Lira depending on your geographical location. You will be charged in the currency in which the price is quoted .

10. YOUR RIGHTS TO END THE CONTRACT

• If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back) – see ‘If There Is A Problem with the Product’ in Section 12 below.
• If you have just changed your mind about the product, you may be able to get a refund if you are within the cancellation period.  For digital content, including Games and/or Gift Cards, the cancellation period ends at the end of 14 days after the day on which the contract between you and us is entered into. HOWEVER, IF WE SUPPLY THE PRODUCT TO YOU IMMEDIATELY AND YOU AGREED TO THIS WHEN PLACING YOUR ORDER YOU WILL NOT HAVE A RIGHT TO CHANGE YOUR MIND.  Where you do not give your express consent to waive this statutory cancellation period we may not supply the Product(s) until the 14 day period has ended.
• Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any Products which have not been provided or downloaded by you and you may also be entitled to compensation.  The reasons are:

11. OUR RIGHTS TO END THE CONTRACT

• You do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that such payment is due; or
• You do not, within a reasonable time, allow us to deliver the Products to you, or download them via the Service; or
• You breach any of these terms and conditions.

12. IF THERE IS A PROBLEM WITH THE PRODUCT

13. SUMMARY OF YOUR KEY LEGAL RIGHTS

• Up to six months: the right to choose either a repair or replacement of such digital content, or a price reduction if such repair or replacement is impossible. The trader (GMGL) shall bear all the costs of repairing or replacing the digital content, including any labour, materials or postage (if applicable).
• After six months, and for up to six years: you may enforce your right to a repair or replacement for up to six years from the supply of the digital content, or you may be entitled to have some of your money back.

14. ERRORS

• If GMGL discovers an error that affects you, GMGL will notify you as soon as possible.
• In those circumstances GMGL reserves the right to cancel or suspend a transaction until the error is corrected and will use all reasonable efforts to ensure the same error does not reoccur and that it is rectified as quickly as possible.
• GMGL may cancel any Order or sale and not supply the applicable Game or Product if it is reasonable to do so (including without limitation in the event of mistake). GMGL may also change or discontinue the availability of any Games or Products at any time in its sole discretion.

15. GIFT CARDS

16. PRICE-MATCHING AND PRE-ORDER POLICIES

• When it’s possible GMGL will use its reasonable efforts to match our competitors on all products on their base sale prices however, we are unable to offer a guarantee as to price matching, due to the nature of the market.
• GMGL will not offer customers credit, partial or whole refunds after any sale if a game should be listed at a lower price at a later time.

17. VOUCHERS, CREDITS, OFFERS AND GAME GIFTS

• Unless otherwise specified, vouchers will work one time only per customer, although multiple products may, in some cases, be purchased using a single voucher.
• During a promotion where GMGL publishes a voucher for Games, certain titles and platforms may not be included in the offer.
• GMGL reserves the right to remove, edit or expire any voucher at any point.
• GMG Credit (which may be awarded to you without charge at our discretion) will expire if not used within 12 months. GMGL reserve the right to expire GMG Credit at any time and will notify you prior to the expiry date. 

• Green Man Gaming Game Gifts can only be redeemed on a Green Man Gaming account.
• Game Gifts are only redeemable in the region of purchase unless otherwise specified on the product page.
• Game gifts are not refundable purchases.
• Pre-purchase Game Gifts need to be redeemed before release otherwise the order will be fulfilled with a version of the game as advertised at the point of redemption.

18. LIABILITY & DISCLAIMER

19. EVENTS OUTSIDE OUR CONTROL

20. POLICY ON PRIVACY AND COOKIES

21. GENERAL

22. CONTACT US

23. ADDITIONAL TERMS

24. GAME EULA

1. Limited Use License. You are granted and by installing the Game you accept, a limited, non-exclusive right and license to install and use one (1) copy of the Game for your personal, non-commercial use on a single computer, console, or device (as appropriate) subject to the terms of this EULA.
2. End User Rights and Obligations. The Game is licensed to you as a single product. Its component parts may not be separated for use on more than one computer.  You should back-up to another secure location, on a regular basis, any data files concerning your use of the Game as neither GMGL nor the Publisher has liability for lost or corrupted data. You may make a single back-up copy of the Game for your own personal use in the event that the original copy is destroyed, lost or corrupted. You may also permanently transfer the Game on to another computer owned by you provided that you remove the Game from the computer on which it was originally installed.
3. You may not, except as expressly provided by this EULA:
   
   • Sell, distribute or otherwise transfer copies or reproductions of the Game to any third party in any way and may only sell or Trade-In a Game to GMGL;
   • In whole or in part reproduce, translate, reverse engineer, derive source code from, modify, adapt, merge, translate, disassemble, decompile, or create derivative works based on or of the Game, except where applicable law provides otherwise in which case the product and all end results of such acts shall belong to, vest in and be the exclusive property of the owner of the applicable rights in the Game;
   • Remove, disable or circumvent any proprietary notices, labels or copy protection software contained on or within the Game;
   • Exploit the Game or any of its parts for any commercial purpose including, but not limited to, use at a cyber or internet cafe or any other location-based site;
   • Network the Game or otherwise install or use it (or permit its use) on more than one computer, console, handheld device or PDA at the same time nor use or permit use of the Game in a network, multi-user arrangement or remote access arrangement, including any online use otherwise than as part of an online service approved by Publisher;
   • Use the Game for any illegal or immoral purposes;
   • Export or re-export the Game or any copy or adaptation in violation of any applicable laws or regulations;
   • Create data or executable programs which mimic data or functionality in the Game; or
   • Otherwise use, copy, transfer, distribute, rent, lease, loan, sub-license or deal in the Game or any part or interest in it except as expressly provided by this EULA or in any manner which is inconsistent with this EULA.
4. Ownership. The Game is licensed, not sold. Your licence confers no title or ownership in the Game. All right, title, interest and ownership rights in the Game and any copyright, design right, database right, patents and any rights to inventions, know-how, trade and business names, trade secrets and trade marks (whether registered or unregistered) and any applications therefor and other intellectual property rights ('Intellectual Property Rights'), in or connected with the Game and each part thereof (including by way of example only any titles, code, themes, objects, characters, stories, catchphrases, concepts, artworks, animations, sounds, music, audio-visual effects and methods of operation) are owned by, belong to and vest in Publisher or its licensors. The Game is protected by copyright law, international copyright treaties and conventions and other laws. All rights are asserted and reserved. The Game may contain certain licensed materials and Publisher's licensors may act to protect their rights in the event of any breach of this EULA. All trademarks are the property of their respective owners.
5. Termination. The licence granted by this EULA will terminate automatically if you breach its terms and conditions. In that event, you must immediately destroy and erase the Game and all and any copies in your possession or control and stored on any media whatsoever and on GMGL's request certify that you have done so. You may terminate this EULA at any time by deleting and removing the Game from your personal computer and destroying your copy of the Game in your possession.
6. Liability. THIS EULA SHALL NOT LIMIT ANY RIGHTS YOU MIGHT HAVE AS A CONSUMER THAT MAY NOT BE EXCLUDED UNDER APPLICABLE LAW NOR SHALL IT EXCLUDE OR LIMIT ANY LIABILITY FOR FRAUD OR DEATH OR PERSONAL INJURY ARISING CAUSED BY NEGLIGENCE OF GMGL OR ITS LICENSORS. EXCEPT AS SPECIFICALLY PROVIDED IN THIS EULA AND TO THE MAXIMUM EXTENT PERMITTED BY LAW:
7. YOU INSTALL AND USE THIS GAME AT YOUR OWN RISK ;
8. THE GAME IS PROVIDED "AS IS" WITHOUT WARRANTY OR GUARANTEE OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT;
9. GMGL AND ITS LICENSORS DO NOT WARRANT THAT THE OPERATION OF THIS GAME WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ERRORS CAN BE CORRECTED;
10. GMGL AND ITS LICENSORS EXCLUDE ANY AND ALL LIABILITY FOR ALL REPRESENTATIONS (EXCEPT THOSE MADE FRAUDULENTLY), WARRANTIES, CONDITIONS AND OTHER TERMS WHICH BUT FOR THIS NOTICE WOULD HAVE EFFECT;
11. GMGL AND ITS LICENSORS WILL NOT IN ANY EVENT BE LIABLE IN ANY WAY FOR ANY CONSEQUENTIAL LOSS OR DAMAGE RESULTING FROM THE USE OF OR INABILITY TO USE THE GAME, ERRORS OR DEFICIENCIES IN IT, DAMAGE TO PROPERTY, LOST DATA, LOSS OF GOODWILL, COMPUTER FAILURE OR MALFUNCTION, LOSS OF BUSINESS, LOSS OF INFORMATION OR LOST PROFIT, WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS (SAVE TO THE EXTENT THAT DAMAGE TO YOUR DEVICE OR OTHER DIGITAL CONTENT WHICH YOU OWN IS CAUSED BY THE APP AS A RESULT OF OUR FAILURE TO USE REASONABLE CARE AND SKILL IN WHICH CASE YOU MAY BE ENTITLED TO COMPENSATION OR WE MAY BE OBLIGED TO REPAIR YOUR DEVICE); AND
12. GMGL AND ITS LICENSORS WILL NOT BE HELD LIABLE FOR ANY DAMAGE, INJURY OR LOSS IF CAUSED AS A RESULT OF YOUR NEGLIGENCE, ACCIDENT OR MISUSE, OR IF THE GAME HAS BEEN MODIFIED IN ANY MANNER (NOT BY GMGL OR ITS LICENSORS) AFTER IT HAS BEEN BOUGHT.
13. THE LIABILITY IN CONNECTION WITH YOUR USE OF THE GAME OF GMGL AND ITS LICENSORS SHALL NOT EXCEED THE ACTUAL PRICE PAID FOR THE GAME.
14. You agree to indemnify (compensate), defend and hold GMGL and its licensors, partners, affiliates, contractors, officers, directors, employees and agents harmless from any claims, costs and expenses (including legal expenses) arising directly or indirectly from your misuse of the Game or use otherwise than in accordance with the terms of this EULA. GMGL's licensors shall be third-party beneficiaries under this EULA and shall have the express right to enforce its provisions and to enjoy the benefits of its protections.
15. Severability.  In the event that any provision of this EULA shall be held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible and the remaining portions of this EULA shall remain in full force and effect.
16. Applicable Law. To the maximum extent permitted by the local law applicable in the country in which you obtain or use them, the Game, any applicable online service and this EULA are subject to English Law.  In the event that English Law cannot apply in the country you obtained or use the Game local law will apply.

25. HEALTH AND SAFETY AND PRECAUTIONS

• Sit or stand too close to the TV screen / monitor but sit or stand a safe distance away;
• Use this Game or play games if you are sick, sleep, or feel tired, fatigue or discomfort;
• Play in a room that is not well-lit;
• Play for too long at any one time, please take a 10- to 15-minute break every hour.

26. STANDARD RULES FOR ONLINE PRIZE DRAWS AND COMPETITIONS

27. REFUND POLICY

• The time of your request for refund/credit is no more than 7 days from the time of purchase.
• The game has not been activated or downloaded (including keyless redemption).
• The game activation key (including any bonus or beta keys) has not been disclosed to you by email or web page.
• We are unable to process refunds 48 hours before a game is due to be released or preload begins.
• Due to Paypal limitations, Paypal refunds cannot be processed any later than  120 days from purchase.