Microsoft has amended its Microsoft Services Agreement in a bid to crack down on “offensive language” and toxicity on services including Xbox Live.
In a post detailing changes to the Microsoft Services Agreement, the Seattle-based platform-holder said: “In the Code of Conduct section, we’ve clarified that use of offensive language and fraudulent activity is prohibited. We’ve also clarified that violation of the Code of Conduct through Xbox Services may result in suspensions or bans from participation in Xbox Services, including forfeiture of content licences, Xbox Gold Membership time and Microsoft account balances associated with the account.”
The changes to the Microsoft Services Agreement will come into effect on May 1 2018; so far, Microsoft has not stated how it will enforce the clarified policy. However, the move fits in with comments made by Microsoft’s head of games, Phil Spencer, made during his keynote address to the DICE summit in Las Vegas last month. In that speech, he said: “Toxic behaviour doesn’t just hurt the individual, it hurts our entire industry. We have to ask ourselves, ‘Am I building worlds where all of us can thrive and achieve more?’ The time to get our culture right is right now.”
The Microsoft Services Agreement goes beyond the Xbox side of the company’s business, encompassing services like Skype, Bing, Cortana and third-party apps. The list of amendments also addressed cheating among Xbox owners: “In the Xbox section, we’ve added new sections for Xbox’s Arena and Mixer Services, in available markets, and a new section to address cheating and tampering software.”